For uncustomized GORDIEstore products (not including HAZE): If you are not 100% satisfied with your GORDIEstore product purchase, you can return the product and get a full refund (minus shipping), or exchange the product for another GORDIEstore item(s) of equal value. You must return your GORDIEstore product in full and in the same condition you received it, and the return must be made within 30 days of your purchase date.
For customized GORDIEstore products: Refunds on customized GORDIEstore product will not be issued unless the product is damaged or defective upon arrival. Should your customized product arrive damaged or defective, you must notify us within 14 days of delivery to receive replacement product or a refund.
For HAZE Purchases: Purchases of the GORDIEstore documentary film HAZE are non-refundable, unless the DVD is damaged or defective upon arrival. You must notify us of a damaged or defective DVD within 14 days of delivery to receive a replacement DVD. Please inspect and play your DVD upon receipt.