Refund/Return Policy

GORDIEstore Refund/Return Policy:

For uncustomized GORDIEstore products (not including HAZE): If you are not 100% satisfied with your GORDIEstore product purchase, you can return the product and get a full refund (minus shipping), or exchange the product for another GORDIEstore item(s) of equal value. You must return your GORDIEstore product in full and in the same condition you received it, and the return must be made within 30 days of your purchase date.
For customized GORDIEstore products: Refunds on customized GORDIEstore product will not be issued unless the product is damaged or defective upon arrival. Should your customized product arrive damaged or defective, you must notify us within 14 days of delivery to receive replacement product or a refund.
For HAZE Purchases: Purchases of the GORDIEstore documentary film HAZE are non-refundable, unless the DVD is damaged or defective upon arrival. You must notify us of a damaged or defective DVD within 14 days of delivery to receive a replacement DVD. Please inspect and play your DVD upon receipt.

AUTHORIZATION:  Nelnet Business Solutions, Inc., doing business as Nelnet Campus Commerce, has contracted with the University of Virginia to act as its agent for all store purchases.  I am an authorized signer on the account provided.  I hereby authorize Nelnet Campus Commerce to initiate a debit or charge entry to the account provided.  I acknowledge that the origination of payment(s) to my account must comply with provisions of U.S. Law.

NOTE:  When your order contains shippable items, your payment may be processed immediately if the items will ship within approximately 24 hours. If your order will not be shipped within 24 hours, your payment will not be processed until the item has been shipped.

PRIVACY AND SECURITY:  Data collected and stored by Nelnet Campus Commerce is governed by the Institution's privacy policy. This data will not be used by Nelnet Campus Commerce in any manner not approved by the Institution unless required by law (for example, a court order or subpoena). Access to the data shall be restricted to authorized Nelnet Campus Commerce associates and shall be used only for the purposes of providing service to you or the Institution. Nelnet Campus Commerce maintains physical, procedural, and electronic safeguards to protect data from being accessed by unauthorized third parties.